Making an Impression With Impact

Look around your workplace.

Some people stand out by the force of their personality, their presence, their impact.

And others blend into the surroundings, who may as well be a piece of the furniture, or a piece of computer equipment.

Wallbanger - or wallflower - they all have an impact on the business, some favourably and others not so much. Either way they all have a part to play in your company's brand.

Look around your workplace again and ask yourself who you would rather deal with, who would be a better representative for the company? Who has the personal impact that leaves the most positive impression?

Sometimes less-than-stellar employees can get by while not being as bright a star as others, but sometimes they deal with customers as the face of the business.

Maybe they've got a new role in the company or maybe they are the ones with information a customer needs. Their message, and therefore the company's message, is at risk of getting lost. Whatever the reason for the low personal impact, there's no cause for despair, we can all benefit by enhancing our personal impact.

It could be just as simple as pointing out to employees how they are received by customers and giving them a few pointers. They may have the best message in the world, be the best employee, but that's overshadowed by their lacklustre personal impact.

Employers shouldn't just cross their fingers and hope things will work out with the personal impact of their staff.

Taking the time to train employees on their personal impact, how it is received by customers, how it can be polished, will pay off with benefits for them and the business. It helps to put your best face forward in any situation.

Think about diamond mining, it's a process, it takes some time. The diamond has to be mined, cut and polished. In the end you have a gem that has a dynamite impact.

You can find out more about personal impact training at: www.velsoftcourseware.com