Frequently Asked Questions

Q. Do you offer a money back guarantee? A. Yes, we offer a 30-day, no hassle money back guarantee. Q. What if I have multiple training sites or multiple trainers do I need more then one license? A. Enterprise Licensing provides a low cost solution for organizations with three or more training sites. For more information you can contact us at 1-902-755-1884. Q. Is there a limited number of copies I can make? A. No you can print as many copies as you need as often as you need them to use for training your staff and students. Q. Can I rebrand the materials with our company's logo? A. Yes you can replace our company's name with yours as well customize the content to suite your specific training needs. Q. Is there a yearly fee to continue using the materials? A. No, once you have purchased the materials you can use them for as long as you like for training purposes. Q. What happens if updates or new courses are release? A. You would need to take advantage of our optional courseware assurance program. Q. How do I place an order? A. You can place your order on-line, fax back order form or call 1 (902) 755-1884. Q. How can I pay for the materials? A. You can pay by Credit Card (Visa, MasterCard, or American Express) Purchase Orders or Bank ( we also do payment plans) Q. What instructional design model does Velsoft Courseware use? A. Velsoft has combined a number of instructional design and adult learning theories to provide the best learning experience for their customers. Some of the models used include the ADDIE model, Kirkpatrick's theory of evaluation, and Kolb's learning styles. Q. How much does the Courseware Cost? A. A single course is $495 a Bundle is $2995 and Courseware Assurance is $1995/year. Q. How do I receive the materials? A. The courseware is shipped to you and in addition you will also have access to our download area (website access is complimentary and in no way constitutes service that is part of the course purchase price). Q. Are discounts available for Schools or non Profit organizations? A. Yes, call 1 (902) 755-1884 for more information. Q. Are your Courses Microsoft Certified? A. No they are not certified but they will prepare you for Microsoft certification. Q. What currency are your prices in? A. All of our prices are in USD. Q. What format do the courses come in? A. Training materials are in Microsoft Office 2003 format. Exercise files for computer courses will be in a format native to the course. Q. Does it matter what Operating System I am using? A. No the operating systems has no effect on the courses except Computer Basics which was designed using Windows Vista. Q. Do you create custom courses? A. Yes we do please contact us at 1 (902) 755-1884. Q. Can I place your Courseware on my Company's Intranet? A. Yes if only your employees have access to the files. Q. What if I need Tech Support or Customer Service? A. Simply call or email us at any time.