Computer Fundamentals $2995.00 x 2 = $5990.00
Corel WordPerfect MAIL $495.00 x 1 = $495.00
Office 2010 $2995.00 x 2 = $5990.00
OneNote 2010 - Foundation $495.00 x 1 = $495.00
Sales and Marketing $2995.00 x 1 = $2995.00
Body Language: Reading Body Language as a Sales Tool $495.00 x 1 = $495.00
Human Resources $2995.00 x 1 = $2995.00
Generation Gap: Closing the Generation Gap in the Workplace $495.00 x 1 = $495.00
Core Essentials for Business Professionals $2995.00 x 1 = $2995.00
Stress Relief and Stress Reduction - A One Day Primer $495.00 x 1 = $495.00
Supervisors and Managers $2995.00 x 1 = $2995.00
Managing Difficult Conversations $495.00 x 1 = $495.00
Career Development $2995.00 x 1 = $2995.00
Personal Brand: Maximizing Personal Impact $495.00 x 1 = $495.00
Workplace Essentials $2995.00 x 1 = $2995.00
Workplace Ergonomics – Injury Prevention Through Ergonomics $495.00 x 1 = $495.00
Train the Trainer $1995.00 x 1 = $1995.00
Using Activities to Make Training Fun $495.00 x 1 = $495.00
Office 2007 $2995.00 x 1 = $2995.00
SharePoint Server 2007 $495.00 x 1 = $495.00
Office 2003 $2995.00 x 1 = $2995.00
Project 2003 - Foundation $495.00 x 1 = $495.00
Office XP $2995.00 x 1 = $2995.00
Publisher 2002 - Foundation $495.00 x 1 = $495.00
Intuit QuickBooks 2008 - Foundation $495.00 x 1 = $495.00
Upgrading to Windows 7 from Windows Vista $495.00 x 1 = $495.00
Core Essentials for Office 2007 $2995.00 x 1 = $2995.00
Excel 2007 Core Essentials $495.00 x 1 = $495.00
Access 2010 - Intermediate $495.00 x 1 = $495.00
PowerPoint 2010 - Intermediate $495.00 x 1 = $495.00
Project 2010 - Foundation $495.00 x 1 = $495.00
Publisher 2010 - Advanced $495.00 x 1 = $495.00
______
Subtotal $53825.00
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What is this?
This is a training materials package with everything an instructor would need for teaching Customer Service: Critical Elements of Customer Service.
Customer Service: Critical Elements of Customer Service
for instructor-led training.
Customizable Courseware and Training Materials designed to help you teach Customer Service: Critical Elements of Customer Service.
Everything you need for training Customer Service: Critical Elements of Customer Service
Customer Service: Critical Elements of Customer Service, like all Velsoft courseware titles is completely customizable, it can be easily edited to better suit your needs or the needs of your clients. Likewise, courses can be personalized to any organization in seconds giving you the ability to brand the material as your own.
Courseware Video
- Fully Customizable
- Unlimited reprinting rights
- No annual renewal fees
- Unlimited number of users
The following items in no way constitute service that is part of the course purchase price but are perks we make available to our customers:
- Complimentary access to proprietary stock images to use in your training
- Complimentary on-line access to your course material (any time, any place)
Customer Service: Critical Elements of Customer Service
The Customer Service Critical Elements Courseware begins by asking participants if they have ever encountered an unpleasant customer or sales situation and not known what to do? As well, participants will be asked if they ever worry that they’re not assertive enough with demanding people? Do they struggle to solve problems? This course will teach participants to know their customers and their needs. Individual and organizational goals are also discussed within this Customer Service training material.
This two day workshop will help participants in all of these areas of customer service, and more!
Participants will learn to:
• Recognize that service delivery is an individual response value
• Understand how their own behavior impacts the behavior of others
• Develop more confidence and skills as a problem-solver
• Communicate more assertively and effectively
• Learn some ways to make customer service a team approach
Customer Service: Critical Elements of Customer Service Courseware is part of the Career Development Bundle
The greatest value comes when purchasing Customer Service: Critical Elements of Customer Service Courseware as part of the Career Development Courseware Bundle. For only $2995 you will receive instructional courseware for all the Career Development products. Use the chart below as a guide to what most of the courseware titles in this bundle include.
Soft Skills Courseware Career Development Workplace Essentials Human Resources Supervisors and Managers Sales and Marketing Train the Trainer Core Essentials for Business Professionals
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