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What is this?
This is a training materials package with everything an instructor would need for teaching Call Center Training: Sales and Customer Service Training for Call Center Agents.
Call Center Training: Sales and Customer Service Training for Call Center Agents
for instructor-led training.
Customizable Courseware and Training Materials designed to help you teach Call Center Training: Sales and Customer Service Training for Call Center Agents.
Everything you need for training Call Center Training: Sales and Customer Service Training for Call Center Agents
Call Center Training: Sales and Customer Service Training for Call Center Agents, like all Velsoft courseware titles is completely customizable, it can be easily edited to better suit your needs or the needs of your clients. Likewise, courses can be personalized to any organization in seconds giving you the ability to brand the material as your own.
Courseware Video
- Fully Customizable
- Unlimited reprinting rights
- No annual renewal fees
- Unlimited number of users
The following items in no way constitute service that is part of the course purchase price but are perks we make available to our customers:
- Complimentary access to proprietary stock images to use in your training
- Complimentary on-line access to your course material (any time, any place)
Call Center Training: Sales and Customer Service Training for Call Center Agents
Working as a call center agent requires a very specific, and very broad, range of skills that don't come easily. Training for call center agents shouldn't be reserved for the new recruits, either! Surveys have shown that even senior staff require training so everyone is up-to-date and on top of the latest developments. Velsoft's three-day call center employee training provides in-depth, content-rich courseware that teaches students everything they need to know about succeeding as a call center agent.
In this interactive course, students will learn the best ways to listen and be heard, how to combine elements of sales and customer service, ways to become comfortable making cold calls, how to leave meaningful messages, techniques for dealing with difficult customers, and even vocal techniques to enhance their speech and communicate more clearly! Stress management, script development, tips for closing the sale, negotiation tools, and more are all covered, providing students with the best techniques available today.
Velsoft's Call Center Training: Sales and Customer Service Training for Call Center Agents courseware can be customized by trainers, and includes three days' worth of training activities, lesson plans, course assessments, and more. Instructors may also consider combing their courseware with eLearning, Velsoft's blended learning solution that expands the classroom and adds even more dynamic content and learning opportunities!
Call Center Training: Sales and Customer Service Training for Call Center Agents Courseware is part of the Sales and Marketing Bundle
The greatest value comes when purchasing Call Center Training: Sales and Customer Service Training for Call Center Agents Courseware as part of the Sales and Marketing Courseware Bundle. For only $2995 you will receive instructional courseware for all the Sales and Marketing products. Use the chart below as a guide to what most of the courseware titles in this bundle include.
| Instructor Guides | Student manuals | Exercise files | Sample Exercise Files | Reference guide | Lesson plans | Power Point slides | ||
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| Building Relationships for Success in Sales | • | • | • | • | • | • | • | $495 |
| Dynamite Sales Presentations | • | • | • | • | • | • | • | $495 |
| Overcoming Objections to Nail the Sale | • | • | • | • | • | • | • | $495 |
| Selling Smarter | • | • | • | • | • | • | • | $495 |
| Telemarketing: Using the Telephone as a Sales Tool | • | • | • | • | • | • | • | $495 |
| Body Language: Reading Body Language as a Sales Tool | • | • | • | • | • | • | • | $495 |
| Prospecting for Leads like a Pro | • | • | • | • | • | • | • | $495 |
| Customer Relationship Management | • | • | • | • | • | • | • | $495 |
| Branding: Creating and Managing Your Corporate Brand | • | • | • | • | • | • | • | $495 |
| Call Center Training: Sales and Customer Service Training for Call Center Agents | • | • | • | • | • | • | • | $495 |
Soft Skills Courseware Career Development Workplace Essentials Human Resources Supervisors and Managers Sales and Marketing Train the Trainer Core Essentials for Business Professionals
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