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What is this?
This is a training materials package with everything an instructor would need for teaching Customer Relationship Management.
Customer Relationship Management
for instructor-led training.
Customizable Courseware and Training Materials designed to help you teach Customer Relationship Management.
Everything you need for training Customer Relationship Management
Customer Relationship Management, like all Velsoft courseware titles is completely customizable, it can be easily edited to better suit your needs or the needs of your clients. Likewise, courses can be personalized to any organization in seconds giving you the ability to brand the material as your own.
Courseware Video
- Fully Customizable
- Unlimited reprinting rights
- No annual renewal fees
- Unlimited number of users
The following items in no way constitute service that is part of the course purchase price but are perks we make available to our customers:
- Complimentary access to proprietary stock images to use in your training
- Complimentary on-line access to your course material (any time, any place)
Customer Relationship Management
Customer Relationship Management is a huge undertaking, which means that, just like with any significant process, you have to know how to analyze technical, complicated systems. There’s a maze of information out there about what’s needed to successfully implement strategies for customer relationship management, but Velsoft has brought it together in a comprehensive courseware package to take you through CRM from start to finish! Learn what kind of CRM is right for your business, and how to avoid undermining the system to keep your customer relations strong.
CRM: An Introduction to Customer Relationship Management training courseware teaches students the benefits of CRM on a company’s bottom line; how to analyze a CRM plan; makes sure their company is in a position to benefit from CRM; explore the differences between in-house development and using an Application Service Provider (ASP); and learn how to assemble a team that will ensure CRM is effective for the organization and for the customers. Improving client relationships may not be simple, but that doesn’t mean it can’t be easy to learn! Velsoft’s courseware is completely customizable for trainers, from the instructor’s guide to the course assessments and session plans, and can be used with Velsoft’s eLearning CRM training course. With this blended learning solution, students can learn how to build effective customer relationships at their own pace, so that whenever they’re prepared for CRM, CRM training will be waiting for them.
Customer Relationship Management Courseware is part of the Sales and Marketing Bundle
The greatest value comes when purchasing Customer Relationship Management Courseware as part of the Sales and Marketing Courseware Bundle. For only $2995 you will receive instructional courseware for all the Sales and Marketing products. Use the chart below as a guide to what most of the courseware titles in this bundle include.
| Instructor Guides | Student manuals | Exercise files | Sample Exercise Files | Reference guide | Lesson plans | Power Point slides | ||
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| Building Relationships for Success in Sales | • | • | • | • | • | • | • | $495 |
| Dynamite Sales Presentations | • | • | • | • | • | • | • | $495 |
| Overcoming Objections to Nail the Sale | • | • | • | • | • | • | • | $495 |
| Selling Smarter | • | • | • | • | • | • | • | $495 |
| Telemarketing: Using the Telephone as a Sales Tool | • | • | • | • | • | • | • | $495 |
| Body Language: Reading Body Language as a Sales Tool | • | • | • | • | • | • | • | $495 |
| Prospecting for Leads like a Pro | • | • | • | • | • | • | • | $495 |
| Customer Relationship Management | • | • | • | • | • | • | • | $495 |
| Branding: Creating and Managing Your Corporate Brand | • | • | • | • | • | • | • | $495 |
| Call Center Training: Sales and Customer Service Training for Call Center Agents | • | • | • | • | • | • | • | $495 |
Soft Skills Courseware Career Development Workplace Essentials Human Resources Supervisors and Managers Sales and Marketing Train the Trainer Core Essentials for Business Professionals
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